Thank you for making a booking with us or coming to stay. We look forward to providing you with an enjoyable experience. By booking or staying with us, you are consenting to our use of your personal information as disclosed in our Privacy Policy and Good To Book statement below. This policy and statement has been made available to you prior to your stay to enable you to give informed consent. 

Privacy Policy

Aquarius Resort – Short‑Term Accommodation

Effective Date: 1 January 2026

Aquarius Resort is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you stay with us or interact with our services.

1. About Us

Aquarius Resort provides short‑term accommodation services. During our operations, we collect personal information from guests, owners, contractors and other individuals.

2. What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

3. Personal Information We Collect

We may collect the following types of personal information:

• Full name
• Residential and postal address
• Email address
• Telephone and mobile numbers
• Identification details (such as driver’s licence or passport, where required for booking or security purposes)
• Payment details (credit/debit card details – processed securely via third‑party payment providers)
• Booking and stay details (dates of stay, room number, preferences, special requests)
• Vehicle registration details (for parking management)
• CCTV footage in common areas (for safety and security purposes)
• Communications with us (emails, phone calls, online enquiries or feedback)
• Information from the Good To Book database

We do not intentionally collect sensitive information unless required by law or with your explicit consent.

4. Computer Database Information

"We are a member of Good To Book, a risk management database for Short Term Accommodation Providers (STAPs) (‘GtoB database’). Upon you booking we will use the GtoB database to search your name and the names of guests booking or staying with you at our accommodation. 

If we find an entry on the GtoB database, this indicates that there was some problem caused by you, or one of your guests, at a previous accommodation you have stayed at. Based on information on the GtoB database, we may refuse to accept your accommodation request or booking (and will refund any money you have paid) or we may impose additional restrictions on your stay (for example, an additional security bond).

We cannot check the accuracy of the GtoB database nor can we disclose to you any information on the GtoB database or the STAP who uploaded the information, as this information is confidential. The information on the database is used for evaluative purposes so accommodation providers can decide whether to enter into a contract for accommodation with you or not. Any concerns you have with the GtoB database will need to be discussed with GtoB directly. You can contact GtoB via email at admin@goodtobook.com.

We accept no liability for our use of the GtoB database, including any reliance we make on the information contained on the GtoB database, even if the information uploaded is incorrect. 

We may also upload information to the GtoB database if you cause damage or harm to us, our staff, guests or our property during your stay. Providing we are not negligent, we will not be liable to you or any other person for any consequence arising from the upload of information to the GtoB database by us."

5. How We Collect Personal Information

We collect personal information in several ways, including:

• When you make a booking (directly, online, or via third‑party booking platforms)
• When you check in or check out
• When you contact us by phone, email or in person
• When you complete forms, provide feedback or submit enquiries
• Through CCTV systems installed in common areas of the resort
• Via computer database programs specific for accommodation entities

Where reasonable and practicable, we collect personal information directly from you.

6. Why We Collect and Use Personal Information

We collect and use personal information for purposes including:

• Processing and managing accommodation bookings
• Verifying identity and meeting legal or regulatory requirements
• Communicating with guests before, during and after their stay
• Managing payments, bonds and refunds
• Ensuring the safety and security of guests, staff and property
• Managing parking and resort facilities
• Responding to enquiries, complaints or feedback
• Improving our services and guest experience
• Complying with legal obligations

We only use personal information for the purpose for which it was collected, or a related purpose you would reasonably expect, unless otherwise required or permitted by law.

7. Disclosure of Personal Information

We may disclose personal information to:

• Third‑party booking platforms and channel managers
• Payment processors and financial institutions
• Contractors and service providers (e.g. cleaners, maintenance, IT support, staff, property managers) where necessary for resort operations
• Regulatory authorities, law enforcement or government agencies where required by law
• Professional advisers (such as accountants, auditors or legal advisers)

We take reasonable steps to ensure third parties handle personal information in accordance with privacy laws.

8. Overseas Disclosure

Some third‑party service providers (such as online booking platforms or cloud‑based systems) may store data on servers located overseas. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards.

9. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures include:

• Secure electronic systems and password protection
• Restricted access to personal information
• Secure payment processing via reputable third‑party providers
• Secure storage and controlled access to physical records

Personal information is retained only for as long as necessary to fulfil its purpose or to meet legal requirements. When no longer required, information is securely destroyed or de‑identified.

10. Access and Correction

You may request access to the personal information we hold about you, and request corrections if you believe the information is inaccurate, out of date or incomplete. Access and corrections requirements in the Privacy Act operate alongside the Freedom of Information Act 1982 (FOI Act) and do not replace other informal or legal procedures.

Requests can be made by contacting us using the details below (Section 13). We will respond within a reasonable timeframe and in accordance with the Privacy Act.

11. Complaints

What You Should Consider Including in your Complaint

When lodging a complaint, please clearly state in your complaint the following:

·      The name of the Australian Privacy Principles code you believe is in breach

·      Any other breaches of legislation you believe is relevant

·      The facts clearly stated regarding the breach

·      Your contact details for written response

How We Manage Privacy Complaints

Aquarius Resort takes privacy complaints seriously and is committed to resolving them in a fair, timely and confidential manner.

If you believe that we have interfered with your privacy or breached the Australian Privacy Principles, you may lodge a complaint by contacting our Resort Manager using the details set out below. Complaints should include sufficient detail to allow us to understand and investigate the issue.

Upon receiving a complaint, Aquarius Resort will:

• Acknowledge receipt of the complaint within a reasonable timeframe
• Assess the complaint and, if necessary, request further information
• Investigate the matter objectively and confidentially
• Take reasonable steps to remedy any substantiated issues, which may include correcting records, reviewing procedures, or implementing additional safeguards
• Provide a written response outlining the outcome of the investigation and any actions taken

We aim to resolve all privacy complaints within a reasonable timeframe, generally within 30 days of receipt.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC), which oversees privacy matters under the Privacy Act 1988 (Cth).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The most current version will be available upon request or on our website.

13. Contact Us

For questions, access requests or privacy complaints, please contact:

Aquarius Resort

Resort Manager

Email: bookings@aquariusresort.com.au

Phone: 0490 333 166

Postal: PO Box 496, Cotton Tree QLD 4558

Any concerns you have with the Good To Book (GtoB) database will need to be discussed with GtoB directly. You can contact GtoB via email at admin@goodtobook.com.

This Privacy Policy has been prepared in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

If you are a ‘rogue guest’, we may share your information with Good to Book.

We are a member of Good to Book (GtoB), an on-line, searchable database with servers based in Australia but providing services around the globe. GtoB provides a platform for accommodation providers to upload data about rogue guests and to search potential or booked guests by name to see if they have had a rogue guest listing on the GtoB database within the last 3 years. 

As a member of GtoB, we may upload information about rogue guests to the GtoB database. By making a booking with us, you expressly consent to us sharing your personal information with GtoB if we believe you are a rogue guest, and for GtoB to use your information in accordance with their Privacy Policy https://goodtobook.com/privacy-policy/.  

The personal information we collect from you for use on the GtoB database is voluntary. This means you do not have to give it to us however we may refuse our accommodation services if you don’t provide the information and agree to these terms. Remember: We will only upload your personal information to the GtoB database if you are a rogue guest. We have obligations with GtoB to be honest and fair when uploading information or using the GtoB platform and we take these obligations seriously. 

By ‘rogue guest’ we mean a guest that has caused damage to the accommodation property, caused excessive cleaning requirements, been violent, exhibited behaviour that required the police to become involved or otherwise treated the property, guests, owners or staff in a manner unacceptable to industry standards.

The GtoB database also sends alerts to local registered accommodation providers if a rogue guest has stayed in their area and access is made available to the police for law enforcement and tracking purposes.

Why do we use the GtoB platform?

We use the GtoB platform as a risk management tool. If we can reduce the number of rogue guests staying with us, we can offer a better experience to our great guests and keep our overheads lower.

What do you consent to?

By booking or staying at our accommodation, you agree to the collection by us of your personal information and the personal information of any guests staying with you. This includes the collection of a scanned copy of acceptable identification. 

By making the booking you are telling us you have the consent of your guest(s) for us to collect and use their personal information as well. You should provide a copy of this statement to any person you are booking on behalf of. 

By booking or staying with us:

●      You consent to our storage and use of your personal information for our own business purposes compliant with Australian Privacy law  https://www.oaic.gov.au/privacy/the-privacy-act; and

●      You consent to our use of your personal information and that of any guests staying with you to search the GtoB database to make sure there are no rogue listings matching your details; and

●      You consent to us providing your personal information and that of any guests staying with you, to GtoB via their platform, if we form the view that you are a ‘rogue guest’. Note that we will only upload your information to the GtoB platform if we encounter problems with your conduct during your stay. GtoB will then store and use that information for their own business purposes in accordance with their own privacy policy; and

●      You consent to your personal information being transferred across Country borders. For example, if you are a New Zealand resident, you consent to both us and GtoB transferring your information outside of New Zealand. Depending on which Country you are in, your personal information may be transferred to a Country that does not have the same or as high a level of protections available under local laws, as are available under the privacy laws in your Country. 

You can find the privacy policy for GtoB at https://goodtobook.com/privacy-policy/

Any information we upload to the GtoB platform is uploaded for evaluative purposes. The information will be used by other GtoB members to evaluate if they wish to enter into a contract with you to provide their accommodation services to you in the future. 

How do we use the information available on the GtoB database?

If you make a booking with us or show up at our accommodation seeking a booking, we will search your name, and potentially the names of any persons staying with you, in the GtoB database. If your name shows up as a rogue guest, we may refuse your stay (and will refund any money you have paid to us) or we may impose additional requirements on your stay (for example, a higher-than-normal security bond). 

What information can we upload to the GtoB database?

If you cause damage to our property, excessive cleaning or are otherwise violent, abusive or problematic (for example if we need to call the police for any reason), we will upload your information into the GtoB database to alert other accommodation providers about your conduct. The information we will upload includes your full name, any other name you have used, the names of any persons travelling with you, an image of the identification you produced at check-in and its relevant department number (for example, your driver’s license and number), security footage or other recorded footage which identifies you (if any), your car registration number and state of registration and further information around your stay. We will also hold this information in our own records together with any supporting evidence we have. We do not have any obligation to let you know we have uploaded your information and any information we upload to the GtoB database is also confidential. You will not have the right to see the information we upload.  

If you are listed as a rogue guest, what is the consequence to you?

Your details will be entered into the GtoB database and any other accommodation providers who are members of GtoB can search your details and receive alerts about your conduct. If you request to stay at other accommodations while you are listed on the GtoB database, accommodation providers who are GtoB members may either refuse you accommodation or impose restrictions on your stay. 

Access to the GtoB database is also made available to local law authorities, although this is not the core purpose of the database.

How long will my personal information be used by GtoB

Your information will remain in the GtoB database for 5 years from the date your information was last uploaded to the platform. You can contact GtoB directly if you have questions about their platform or your listing. Their email address is admin@goodtobook.com.

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